Frequently Asked Questions

Registration

- DO I NEED AN ACCOUNT TO ORDER?
No, you do not need to create an account to place an order. However we would highly recommend our customer to create an account for future point benefit and product updates.


- IS MY PERSONAL INFORMATION GOING TO BE KEPT PRIVATE?
It's 100% guaranteed that your personal information will be kept confidential and private.


- HOW DO I RESET MY PASSWORD?
Please click on the “Forget you password” and follow the instruction provided

 

Ordering

- HOW DO I PLACE MY ORDER?
Please visit our “How to Shop” section at the bottom of the page.


- COULD YOU HELP ME TO FIND PERFECT SIZE?
Please visit our “Fit Size Guide” section at the side of the page.

Shipping

- HOW SOON WILL I GET MY ORDER?
We are understand the excitement. After you have ordered, paid and confirmed your payment, we will process your order the as soon as possible, or the next business day at the latest


- I HAVEN’T RECEIVED MY PACKAGE YET. MY PACKAGE HAS BEEN CANCELLED. WHAT HAPPENED?!

Stay calm and please contact us through:

- WhatsApp us to +62 812 2463 4344

- Line us at @nikijeans  

Our customer service will delightly to help you



Product Material & Care

-IS OUR MATERIAL STRETCHED OR ELASTIC WAISTBAND?
Niki Jeans’ Jeans are not elastic waistband, we are zipper pants.
All skinny Jeans model are stretchable. BOYFRIEND Jeans material is non stretchable.

- HOW TO CARE AND MAINTAIN NIKIJEANS?

  • Hand wash or machine wash should be okay
  • Can be wash with mix load and similar colour
  • Recommended to put in laundry net especially for our ripped jeans
  • Do not bleach
  • Iron at low temperature




Please note that you may not return or exchange all sale items.